Frequently asked questions

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How will my e-books be delivered? (back to top)

Your e-book files (EPUB and MOBI) will be sent to you instantly via BookFunnel from help@bookfunnel.com. They will also appear in your BookFunnel library at My.BookFunnel.com. Read on your favourite reading device, your browser, or app (including the Bookfunnel reading app.) Kobo, Kindle, Apple, Nook, and Boox compatible.

E-books are delivered to the email you used to purchase them with. If you don't receive your e-book via email within five minutes of ordering, please check your spam or promotions folder.

Please click here for a detailed explanation on how your e-books are delivered.

What is BookFunnel? (back to top)

BookFunnel is an e-book delivery service. That’s their specialty and they do it exceptionally well. BookFunnel delivers every book you purchase from me via an emailed download link. They support all e-reader hardware and software, including iTunes, Kindle, Nook, Kobo, Boox, smartphones (Apple, Android, Windows), tablets (Apple, Android, Amazon), desktop computers and laptops, and anything else I’ve missed. Seriously, they're great.

If you are unsure which e-book reading option to choose, or if transferring your e-book to your device has you scratching your head, click the “Need help?” link at the top-right of the download page.

BookFunnel gives you true e-book independence. You gain the ability to download e-books from any author that uses their service. Plus buying directly from independent authors like myself means more money stays in the writers’ pockets instead of in the pockets of massive corporations.

BookFunnel stores all your e-book purchases in your personal library, found at My.BookFunnel.com. Log in with the email address you used to purchase your e-books and the website/app lists all your e-books there, ready to download and read as many times as you want to. It’s a great secondary backup for your reading device too.

Where can I find the BookFunnel app? (back to top)

Point your browser to GetBookFunnel.com.

Can I still use my e-reader to read my e-books purchased here? (back to top)

Yes. E-books purchased here are Kobo, Kindle, Apple, and Nook compatible on nearly all e-reading devices released after 2016. Apple devices require iOS 11+; Android devices require Android 5.1.

How are pre-orders handled? (back to top)

You are charged once using your preferred payment method. The e-book is delivered automatically by BookFunnel on the release date, using the email address you used to purchase the e-book. If you don't receive your e-book on release day, please check your spam or promotions folder.

Pre-orders for paperbacks are not available at this time.

Where can I find paperbacks of your books? (back to top)

At the bottom of each book's writeup, there is a link to other paperback retailers. For more information, please see my paperback page.

Where to find link to paperbacks.

What are your accepted methods of payment? (back to top)

Shopify’s own ShopPay, PayPal, credit cards, Google Pay, and Apple Pay. Cryptocurrency is also supported using Bitcoin, Bitcoin Cash, Ethereum, and Litecoin. Select your payment option at checkout.

How can I talk to you? (back to top)

If you have any other questions, please send me a message, either through my contact page, or via the online chat system in the bottom right of your screen.

If you do begin a chat, depending on where you live, I may be asleep. Unfortunately, I do need to sleep occasionally.

Where do you live? (back to top)

I live inside my head, where my characters are. :)

With thanks,
Lee